Help Desk Analyst - Customer Support Team

£Negotiable depending on experience
Full time
Central London

Trace Isys develops, supports and maintains various reinsurance and wholesale insurance broking products. It offers high end, high functionality software solutions and implementation, training and consultancy services.

Job Description and Responsibilities:

• Taking and resolving calls from our client base who are all Insurance/Reinsurance brokers.
• The help desk work on a shift system between 8.00am and 6.00pm, therefore this position would suit somebody who doesn’t have too far to travel.
  

Experience :

• 5 + years experience working for a broking house in the London Insurance Market

Personal Competencies :

• Effective approach to problem solving
• Good communication skills both written and verbal
• Attention to detail
• Active listening skills
• Ability to prioritise and take responsibility for own workload
• Pro-active
• Effective team worker
• Ability to meet tight deadlines
  

Contact : Please send CV and covering letter to Brendan McShane, Trace Isys Limited, 53 Farringdon Road, London, EC1M 3JB or e-mail: brendan.mcshane@tracegroup.com